FAQ

Benefits Your Memories Deserve

MemoryVault Box transforms your old photos, tapes, and film reels into high-quality digital memories making them easier to preserve, view, and share with the people who matter most.

Secure Preservation

Your photos, tapes, and film reels are carefully digitized and safely stored to protect them from damage and time.

Easy Digital Access

Enjoy your memories anytime on your phone, tablet, or computer with convenient digital formats.

Share With Family

Relive special moments and easily share your memories with loved ones across generations.

Long-Term Protection

Digitizing your memories ensures they remain safe, organized, and accessible for years to come.

Have Questions? We’ve Got Answers

Browse our frequently asked questions to learn more about ordering, shipping, returns, and how MemoryVault Box works. We’re here to make preserving your memories simple and worry-free.

You can email us at info@memoryvaultbox.com or use the form on our contact us page where our customer service team will be happy to help you with whatever you need!

We ship from Hong Kong.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 7-9 days to arrive.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Please contact us at info@memoryvaultbox.com

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

All scans are saved as JPEG files at 2592 x 1944 pixels (5 megapixels), with a typical file size of approximately 2-3MB per scan.

The device saves directly to an SD card (up to 32GB). You can also transfer scans directly to a computer via the included USB cable - simply keep the SD card in the device, select USB MSDC, and it appears on your computer just like a USB drive.

Since the files are standard JPEGs saved to an SD card or transferred via USB MSDC, they are compatible with both PC and Mac - no special software required!

The device measures 86mm (L) x 86.2mm (W) x 102.4mm (H) and weighs approximately 580g.